Guide for teaching staff

Who this guide is for

You teach at the school as a head of department, a class teacher or a subject teacher. This guide shows you how to sign in, find the students in your classes, mark attendance, enter scores and rate traits, see your classes' results, run your department if you head one, and see your own payslips.

Your classes and subjects

A class teacher or subject teacher works with their own classes and subjects for the current session, and nothing else in the school:

• You are the class teacher of a class when the school names you as its class teacher. Your school's administrator does this on Classes, where each class has a Class teacher picker.

• You teach a subject in a class when the school has assigned it to you. Your school's administrator does this on your staff record (Staff, your name, Teaching).

Classes, students and subjects that are not yours do not appear in your lists and pickers. If you open a link to one, the page says it was not found. If a class or subject you teach is missing, ask your school's administrator to assign it.

What each role can do, by default:

The principal, vice principals and administrators see the whole school. The school's assessment set-up (CA Config and Grade Scales) is set by them, not by class or subject teachers.

Your school's administrator can change what each role may do on the Roles & Permissions page. Which classes and subjects are yours is set on the class and on your staff record, as above.

Before you start

Your school's administrator creates your sign-in account and gives you a temporary password.

1. Open your school's portal and go to the sign-in page. It shows your school's name.

2. Enter your Email Address and Password, then select Sign In.

A class teacher or subject teacher arrives on Today (below). A head of department arrives on the Dashboard.

If you would rather not use a password, select Sign in with an email code, enter your email and select Email me a code, then enter the code and select Verify & sign in. If you have forgotten your password, select Forgot password?, then Send reset code, and choose a new one.

Find your way around on a computer

1. The menu is down the left side, in groups such as ACADEMIC and COMMUNICATION. This guide names the group for each page. It shows only what your role may open, and your own classes and subjects.

2. Select a group's name to fold it away, or the arrow at the top of the menu to narrow it to icons. On a tablet, the same menu opens from the menu button at the top left.

3. At the top, EN and FR switch between English and French wherever a page has been translated, and the sun or moon button switches between light and dark. Until you choose, the app follows your device's setting. When you have entries not yet saved, the top bar counts them.

4. To sign out, select your picture at the top right and then Sign out, or the sign-out icon beside your name at the bottom of the menu.

Use it on your phone

1. Open your school's address in your phone's browser and sign in as above.

2. The first time, a message may offer to install the school's app: select Install app, or Not now to carry on in the browser. On an iPhone or iPad it tells you to tap the Share button, then Add to Home Screen. The message is shown only once. The installed app opens from your home screen with your school's name and icon.

3. Use the bar along the bottom of the screen for your main pages:

   • a class teacher or subject teacher has Today and whichever of Attendance and Marks they use, then Students and, if there is room, Classes;

   • a head of department has Today, Students, Classes and Results.

4. Select More for every other page. It is the whole menu, with every group open. At the bottom of it are Appearance (System, Light or Dark), Language (English or Français) and Sign out.

On a phone, lists are cards instead of tables: one card per student. The top bar shows your school's name, a count of entries not yet saved, if there are any, and your picture.

Change your own name, phone or photo

1. Select your picture at the top right, then My profile. On a phone, select More, then your name at the top.

2. Change your First name, Last name or Phone number, and select Save changes. The name and phone number on your staff record change with it, so colleagues see the same name.

3. To add a photo, select Add a photo (or Change photo) and choose a JPEG, PNG or WebP image of up to 3 MB. Remove photo takes it off. If there is no photo button, photo uploads are not set up for your school.

Your email address and password are how you sign in, so they are not changed on this page. Under Email and password, Change password opens the page where you set a new one. To change the email address you sign in with, ask your school's administrator.

Your Today page

This section is for class teachers and subject teachers.

1. Today is the first page you see, and the Today tab on a phone. On a computer, select Dashboard in the menu to come back to it.

2. Anything on this device that is not yet saved to school records is listed first, in a warning colour. Select a sheet to open it, then select Save.

3. Your form class shows the class you are class teacher of, with Register to take its attendance and Traits to rate its students.

4. Your subjects lists each class you teach a subject in, with a Marks button for each subject.

5. On a school day, Today's lessons lists the day's periods from your class's published timetable.

If the page says you have no class or subject assigned for this session yet, ask your school's administrator to assign them.

Look up a student

1. Open Students, under OVERVIEW on a computer or as a tab on a phone. The students in your classes are listed with their photo (or initials), admission number, class, combination, status and guardian. A class teacher sees their form class; a subject teacher sees the classes they teach a subject in. On a phone each student is a card.

2. Type in Name, admission number or guardian phone…, and narrow the list with the filters (Status, Section, Level, Class, Combination Arm, Gender, Day or boarding, New or returning) and Sort by. On a phone the filters are behind the Filters button. Each filter that is on shows as a label above the list; select it to take it off. The count is the number of your students matching the filters.

3. Select a student to open their page: their photo, their details and guardians with a phone number to call, their classes under Class and progress (with this term's attendance for your form class, and a link to the report card), and Documents, the files the school holds for them.

Adding, archiving and uploading documents for students is for administrators, so Add Student and the archive icon are not on your list.

See your classes

1. Open Classes under ACADEMIC. The page lists your classes this session, grouped by level: the class you are class teacher of and the classes you teach a subject in.

2. Select a level's heading to hide or show its classes.

Adding a class is for administrators, so the page shows you no button for it.

Mark attendance

This section is for class teachers. The daily register is the class teacher's, so Attendance lists only the class you are class teacher of, and it is not in the menu if you are not a class teacher.

1. Open Attendance under ACADEMIC, or the Attendance tab on a phone. From Today you can also select Register on your form class, which opens it with the class already chosen.

2. Choose your class from — Select Class —. The date starts at today; to mark an earlier day, change the date. The school's current term is shown beside it.

3. Every student in the class is listed. Choose each student's status: Present, Absent, Late or Excused. Mark all present marks every student not yet marked as present, so you only change the exceptions. The page counts how many are marked.

4. To add a note for a student, choose their status first, then select Add note.

5. Select Save. The register reaches the school's records only when you save.

On a phone each student is a card with the four statuses in one row, and the note is behind the Note button.

Choosing a class and a day you have already marked shows what was saved, so you can correct it and save again.

If a Sync … saved button appears at the top of the page, this device still holds registers from an earlier visit that have not reached the school. Select it to send them.

Enter scores

This section is for subject teachers.

1. Open Score Entry under ACADEMIC, or the Marks tab on a phone. From Today you can also select Marks beside a subject, which opens it with the class and subject already chosen.

2. Choose the class from — Select Class —, then the subject from — Select Subject —. You are offered the classes you teach a subject in, and in each only the subjects you teach there.

3. The table has a row for each student and a column for each test and the exam, as your school has set them up for that class's level. The most a column allows is shown under its name.

4. Type each student's marks, each out of its column's maximum. Total adds them up as you go. At a school that marks out of 20, the column is headed Total /20 and shows the total converted to marks out of 20 (for example 10.40/20), with the marks entered beneath it (52/100): that is what the report card will say. A mark above the column's maximum is shown in red and stays unsaved until it is corrected; the other marks are saved.

5. Select Save. Only the marks you changed are sent.

On a phone each student is a card: their admission number, name and running total on the first line (out of 20, with the marks entered beneath, at a school that marks out of 20), and a box for each test and the exam in one row beneath. Swipe the row sideways to reach later columns; every card moves together. The top of the list counts how many students are done.

Scores you have saved are shown when you choose the same class and subject again, and you can change them and save again. Leave a box empty for a mark you do not have yet. Emptying a box that already has a saved mark does not remove it: enter 0, or the right mark, instead.

Rate students' traits

This section is for class teachers. Traits are rated per student, not per subject, so they belong to the class teacher.

1. Open Trait Scores under ACADEMIC. On a phone, select Traits on your form class on Today, or find Trait Scores under More.

2. Choose your class from — Select Class —. The table has a row for each student and a column for each trait, such as punctuality and neatness.

3. Choose a rating from 1 to 5 for each trait you are rating. A dash means not rated.

4. Select Save. Only the ratings you changed are sent.

Nothing is lost, and Save sends it

Everything you enter on the register, in Score Entry and in Trait Scores is kept on your device the moment you enter it, whether or not you have a connection. It reaches the school's records only when you select Save.

1. While anything is not yet saved, a bar at the bottom of the screen says how many entries are not yet saved to school records, with a Save now button. On a phone it sits just above the tab bar. Rows, cards and boxes not yet saved are marked Not saved yet, and on a phone the tab holding them carries a mark too.

2. With no connection, keep going. Save then tells you your entries are safe on this device; select it again when you are back online. After a save that took everything, the bar says All saved to school records.

3. If somebody else changed the same entry in the school's records after you made yours, it says so. Choose Keep mine or Use the school’s, then Save.

4. The top bar shows how many sheets are not saved; select it for the list, so you can find them later. Today lists them too. If you sign out with entries not yet saved, you are asked first: choose Stay and save, Keep them and sign out (they stay on this device for your account) or Discard them and sign out.

See a class's results

1. Open Results under ASSESSMENT and choose one of your classes from — Select Class —. The page shows the school's current term.

2. Once the class's results have been computed, each student is listed with their position in the class, their total and their average. Beside the class, the page shows whether the results are Published or not yet.

3. For the class you are class teacher of, the results cover every subject. Select Print on a student's row to see their report card.

4. For a class you only teach a subject in, the page shows the results of the subjects you teach there, and says so. The whole report card is the class teacher's, so there is no Print button.

On a phone, Results is under More for a class or subject teacher (a head of department has it as a tab). Each student is a card, and the report card is laid out as one column to scroll; it prints on a full page as usual.

Write the class teacher's remark

This is for the Class Teacher role, for the class you are the Class Teacher of, as chosen when the class was set up.

1. Once the class's results have been computed, open Results, choose the class and select Print on a student's row.

2. Above the report card, under Remarks and promotion, write your remark in Class teacher's remark.

3. Select Save remarks. Remarks saved. appears, and the remark is on the report card and its PDF.

If the message says only the student's class teacher may write the remark, you are not the class teacher of that class: ask the school's administrator to make you the class's Class Teacher.

Your school's leadership computes the results from the marks entered on Score Entry, and publishes them. Students and parents see a term's results only once they are published. If you correct a mark after the results have been computed, ask whoever computes them to compute them again.

Answer parents' messages

Parents and students write to the teachers of the classes and subjects they are in.

1. Open Parent Messages under COMMUNICATION (under More on a phone). Your conversations are listed, newest first.

2. Open a conversation to read it. Type in the reply box and select Send.

3. To start one, select New message, choose the student and which of their family to write to, and enter a subject and your message.

You can write about the students you teach or form-teach. You see only the conversations you are part of.

Share course materials

This section is for subject teachers. You see and run the courses of the subjects you teach, in the classes you teach them in.

1. Open Courses under COMMUNICATION (under More on a phone). Select Add course, give it a Title, choose the Subject and then the Class you teach it in, then select Save.

2. With the course open, select Add material. Give it a Title, choose the Kind (a link, a video, or a file you have already put online) and paste its Address (URL). Select Save.

Set and mark assignments

1. Open Assignments under COMMUNICATION and choose the Course. Select Create Assignment, enter the Title, the Instructions, the Due date and the Total marks, and select Create Assignment.

2. Select an assignment to see it. Select Publish when students should see it.

3. Students' submissions are listed under the assignment with the student's name. Select Grade Submission, enter the Score and any Feedback, and select Save mark.

Write what the AI tutor teaches

This section is for subject teachers. You write the curriculum for the subjects you teach, and the AI tutor uses it when it teaches your students.

1. Open Curriculum under AI TUTOR (under More on a phone).

2. Choose a subject under Subjects. Its Topics are listed; narrow them with All class levels if you teach more than one level.

3. Select Add (or + Add the first topic), give the topic a Topic Title, and optionally a Description and a Class Level. Mark it Exam-critical to have the tutor ask exam-style questions on it in its Quiz Me and Exam Drill modes. Select Add.

4. With a topic open, select Add Subtopic and give it a Subtopic Title.

5. Select a subtopic to write its AI Curriculum Content: Teaching Notes, Learning Objectives, Key Points / Concepts and Example Questions (type each one and select Add). Select Save Content; the page says Saved!.

Read a final-year student's transcript

1. Open SS3 Transcripts under ASSESSMENT (under More on a phone). It lists the students in the final-year (SS3) classes.

2. Select View on a student to see their published results term by term, with each term's average and the overall average. Select Print Transcript to print it or save it as a PDF.

Only published results are included.

Set and mark an online exam

This section is for subject teachers. An online exam is a paper on one of your courses, sat by the students of that course's class on a computer or phone.

1. Open Online Exams under COMMUNICATION (under More on a phone) and choose the Course.

2. Select New paper. Enter a Title and any Instructions for students, choose the Questions (Multiple choice, Written, or Multiple choice and written), the Time allowed (minutes), when it Opens and Closes, and an optional Pass mark. To give each student the paper in an order of their own, switch on Give each student the questions in a different order, and Shuffle each question’s choices to mix the options of each multiple-choice question too. Select Save. The paper opens as a Draft: students cannot see it.

3. Under Add a question, write the Question and its Marks. For a multiple-choice question, fill in at least two Options and choose the correct one with the button beside it (Add an option adds more, up to eight). Select Add question. The paper's Total marks is always the questions' marks added up. Select the bin beside a question to remove it.

4. When the paper is ready, select Publish. It needs at least one question. Students of the class see it on their Exams page from its opening time.

Each student has the time allowed from when they start, but no later than the closing time. Their answers are saved as they write, so a student whose page reloads, who changes device or who loses the connection carries on from what was saved. When a student's time runs out, the paper is handed in for them with the answers that were saved. After the closing time nobody can start it, and a paper a student has handed in cannot be opened again.

• Edit details changes the title, instructions, times or pass mark at any time, for example to give more time.

• The two order switches on the paper's page can be changed at any time, before or after publishing. A change applies to students who open the paper from then on: anyone already writing, or coming back to it, keeps their order.

• Close now ends the paper straight away. Anybody part-way through has a couple of minutes to hand in; after that, what they saved is handed in for them.

• Back to draft hides a published paper again so you can change its questions, but only while no student has started it. A published paper's questions cannot be changed.

Mark the written answers

Multiple-choice answers are marked as soon as a student hands in, and a question left blank scores 0. To mark written answers:

1. Open the paper and select Scripts. Each student who has started it is listed with their name and where their script stands: Writing, Handed in · written answers to mark, or Marked with the score. A script the student did not hand in themselves also says Handed in automatically when time ran out.

2. Select a student. Each question shows their answer: the option they chose, right or wrong, or what they wrote.

3. For each written answer, enter the Mark (no more than the question's marks) and select Save mark.

When every written answer is marked, the student's score appears on their Exams page. The principal and the exams office can open the papers and scripts too.

To see how a student's sitting went, select Log beside them in Scripts (on a phone, the clock button). Their Sitting log shows each step with its time: Opened the paper, Opened it again, Answers saved with how many questions were answered, and Handed in or Handed in automatically when time ran out.

Put an online exam's marks on the marks sheet

A paper can count as one of the class's mark columns, such as a test or the exam, in a term. Its marks then go into that column on Score Entry when you release them, so you do not type them in.

1. Open the paper on Online Exams. Under Marks sheet, choose what it Counts as: one of the columns the school has set for the class's level, or Nothing (practice only). Then choose the Term. Only one paper on a course can count as each column in a term.

2. Once the paper is published and every written answer is marked, select Release scores and confirm. Each student's marked score is written into the column, scaled to the column's maximum mark. A student who did not hand the paper in is left blank, not given 0, so you can see who still needs a mark.

3. If a student already has a mark typed into that column, you are asked first: Replace them puts the paper's score in its place, and Cancel leaves everything as it was.

Release waits until it is safe: it is refused while any script still has written answers to mark, or while a student is still writing before the closing time. The message says how many are left.

Once released, the page says when, and Counts as and Term can no longer be changed. If you mark a script again afterwards, select Release scores again to update the marks sheet. A column the school has locked cannot be released into, and a paper on a course for the whole subject, with no class, cannot count.

If the page says no CAs or exam are set up, the school's leadership sets them up for the class's level.

Keep a question bank

The question bank holds questions you write once and use again on online exams, term after term. Each question is filed under a subject and a class level, so every class of that level can use it.

Subject teachers write in the bank for the subjects they teach. Class teachers and heads of department can read it.

1. Open Question Bank under COMMUNICATION (under More on a phone) and choose the Course. The course gives the subject and, through its class, the class level. A course for the whole subject has no class: choose the Class level whose questions you want.

2. Select New question.

3. Write the Question. Under Answer, choose Multiple choice or Written answer.

   • For multiple choice, write at least two answers and tick the right one. Each answer needs different words.

   • For a written answer, write a Model answer if you like. It is for whoever marks it; students never see it.

4. Give it a Topic, so it can be found again (the topics already used are offered as you type), its Marks, and its Difficulty: Easy, Medium or Hard.

5. If it comes from a past paper, choose its Source and type the Year. The sources offered are your country's exam bodies; Our own is for questions written at the school.

6. Select Add to bank.

To change a question, select the pencil beside it, change it and select Save. Its kind of answer cannot be changed once it is in the bank.

To take a question out of use, select Archive beside it and confirm. It leaves the bank and cannot go on a new paper, but papers that already use it keep it. Questions are archived, never deleted, so a past paper always reads as it was set.

If the page says the bank is kept through a course, add a course on Courses first.

Maths and pictures in a question

1. While writing a question, select a key in the row of Maths symbols under it to type that symbol where your cursor is: fractions such as ½, powers such as ², roots, π, ×, ÷, ≤, ≥, angles and more. They work in the question, in each answer and in the model answer, and they print on the paper.

2. To add a picture to the question, select Add a picture under Picture for the question and choose a photo, a diagram or a graph (JPEG, PNG or WebP). A large photo is made smaller before it is sent.

3. Each multiple-choice answer can have a picture of its own too: select the picture button at the end of the answer's line. Write a word or a letter beside each answer that has a picture, as the answers are told apart by their words.

4. To take a picture off, select the cross on it.

Pictures show on the bank, on the paper students sit and on the printed paper. Only people signed in to the school can open them.

Find a question in the bank

Above the list, narrow it down by Topic, Difficulty and kind of Answer, or type words into Search questions.

Under each question you see its topic, difficulty, kind of answer, source and marks. Once it has been used, you also see how many papers it has been on and, when students' answers to it have been marked, what share of its marks they got.

When at least ten students' answers to a question have been marked, the bank checks whether the students who did well on the whole paper also did well on that question. If they did no better than the others, the question shows a red note: Strong and weak students do about the same on this. It may be unclear, or easy to guess. If weaker students did better, it says Weaker students do better on this than stronger ones. Check the answer key. Tick Only questions to check to see just those questions.

Keep questions in your own bank

A question can be kept in your own bank instead of the school's. Only you see it, change it and put it on a paper, until you share it.

1. When you write a question, tick Keep in my own bank. When you import a spreadsheet, tick Import into my own bank.

2. Your own questions are marked In your own bank. Only you can see it. Use the Bank list above the questions to see School bank, My own bank or School bank and mine.

3. To share one, select Share with the school under it and confirm. Every teacher of the subject can then see it, use it and change it. You can take a question you wrote back into your own bank by editing it and ticking Keep in my own bank again.

Only the teacher who wrote a question can move it between banks. Papers made from your own questions are seen by the school like any other paper.

Make a paper from the bank

1. Open Question Bank and choose the course the paper is for.

2. Tick the questions you want. A bar at the bottom counts the questions chosen and their marks; Clear unticks them all.

3. Select Make practice paper. Give it a Title, any Instructions for students, the Time allowed (minutes), and when it Opens and Closes.

4. To make it count, choose a CA or the exam under Counts as, and the Term (see Put an online exam's marks on the marks sheet). Leave it on Practice only for a paper that counts for nothing.

5. Select Save as draft. The paper is saved on Online Exams as a draft, with Open Online exams to go there. Students cannot see it until you publish it from Online Exams.

The paper keeps its own copy of each question, so changing a question in the bank later does not change a paper already made.

A question on a paper that counts, and has not closed yet, is kept secret: it shows On the paper's name until its closing time, and it cannot go on a practice paper until then, so students cannot see it early. You can still put it on another paper that counts. After the paper closes, the question is free for revision.

Pick questions from a blueprint

Instead of ticking questions one by one, say what the paper should hold and let the bank choose.

1. Open Question Bank, choose the course, and select From a blueprint.

2. For Part 1, give the number of Questions (1 to 100) and, if you like, the kind of Answer, the Difficulty and the Topics to draw from. No topic ticked means any topic.

3. Select Add a part for another part, for example thirty easy multiple-choice questions and then three hard written ones. Remove a part with the bin beside it.

4. Select Pick with the number of questions, for example Pick 33 questions. The bank picks questions that fit, at random, and ticks them for you. If a part cannot be filled, the page says how many fitted.

5. Look the questions over, untick or tick any you like, then select Make practice paper as above.

Import and export questions

Questions can come from a spreadsheet, and go back out to one.

1. Open Question Bank and choose the course (and the class level, if it asks). Imported questions go into that subject at that level.

2. Select Import, then Download the template to get a file with the right columns and an example of each kind of question.

3. Fill in one question per row: the question, its type (multiple choice or written), up to six answers, the letter of the right answer, a model answer for a written one, and its marks, topic, difficulty, source and year. Save it as CSV or Excel.

4. Choose the file under Spreadsheet. Every row is checked first, and the page says how many questions are ready to import, how many are already in the bank (these are skipped) and which rows need fixing, with the reason for each.

5. If any row needs fixing, fix it in the file and choose the file again. Nothing is added unless every row can be.

6. Select Import with the number of questions, for example Import 40 questions.

Export downloads every question of that subject and level as a spreadsheet with the same columns, so an exported file can be imported again unchanged.

Print a paper and its marking scheme

For a paper sat in the hall, you can print it on the school's letterhead.

1. Open Question Bank and choose the course. Papers lists the papers made from the bank for its subject, with their marks and the date each was made.

2. Select Print paper to download the question paper as a PDF, for the candidates. It carries no answers.

3. Select Marking scheme for a separate PDF with the right answer to each multiple-choice question and the model answers, for whoever marks it.

The paper shows the school's logo, name, address and phone number, the subject, the class level and the time allowed.

Run your department

This section is for heads of department.

1. Open Departments under ACADEMIC. Each department is shown with its head, its subjects and its number of staff.

2. To add a department, select Add Department, enter its Name and, if you like, a Description, then select Save.

3. To make a member of staff the head of a department, select Assign as HOD on that department, choose them and select Assign.

Class teachers and subject teachers can open Departments too, to see them. Only a head of department is offered Add Department and Assign as HOD.

A head of department sees every student, class and class result in the school, not only their department's. The role can read marks but not change them.

See a class's timetable

This section is for heads of department, who can read every class's timetable but not change it.

1. Open Timetable under ACADEMIC (under More on a phone).

2. Choose a class.

3. Read its week: each period shows the subject, its times and the room. On a phone the week is a list, a day at a time.

See the staff directory

1. Open Staff under COMMUNICATION (under More on a phone).

2. Search by name, ID or designation, or filter by department or status.

3. Select a member of staff to see their profile.

See your payslips

1. Open My Payslips under FINANCE (under More on a phone).

2. Every month you have been paid for is listed with its net pay.

3. Select Breakdown on a month to see its basic pay, allowances, gross, deductions and net.

A payslip appears once that month's payroll has been approved.

Tips and common questions

• A menu item is missing. The side menu shows only what your role's permissions allow. Ask your school's administrator.

• A head of department's Dashboard has no figures. Its school-wide figures need a reporting permission the role does not hold by default, so it points you to the menu instead. Class and subject teachers see Today instead.

• My phone's bar has only some of my pages. It holds four; everything else is under More, the same menu as on a computer.

• Score Entry, Trait Scores or Attendance is not in my menu. Score Entry is for a subject teacher with a subject assigned; Attendance and Trait Scores are for a class teacher with a class. Ask your school's administrator to assign your class or subjects.

• A class or student I teach is missing. Your lists show your own classes for the current session. Ask your school's administrator to name you as the class's class teacher, or to assign you the subject on your staff record.

• A page says a student or class was not found. It is not one of your classes this session.

• A page says the school has no current term set. Attendance, scores and trait ratings are recorded against the school's current term. Ask your school's administrator to set one.

• Results shows no results for a class. They have not been computed for the current term yet.

• Score Entry says no assessments are set up. Its columns come from CA Config for that class's level this session. Ask your school's leadership to add them there.

Getting help

Open a support ticket

1. Open My Support under COMMUNICATION (under More on a phone) and select Open Ticket.

2. Enter a subject, describe your issue and select Open Ticket.

3. Replies from the support team appear in the ticket.

Ask the AI Chat

1. Select the support button at the bottom of any page. On a phone it sits above the tab bar.

2. Ask the AI Chat assistant a question about using the portal.

3. Or open a Support Ticket from the same panel.

Watch the help videos

1. Open Help videos. On a phone it is under More.

2. The videos for your role are in three groups: Start here, Every day and Now and then, each with its length.

3. Select one to play it. Where there is a phone version and a computer version, you can switch between them. A line marked Coming soon is not recorded yet.